Marlene Jackson

Transformational Leader | Enterprise Projects & Risk Management

Proven track record delivering transformation and measurable results across Financial Services, Capital Markets, Regulatory, and Technology-driven initiatives. Specializing in leading enterprise programs, mitigating risk, and enabling transformation in complex environments.

What I Do

• Strategic Execution & Program Delivery — delivering multimillion-dollar initiatives that turn strategy into measurable results

• Change Leadership & Transformation — building strategies aligned to business outcomes and ensuring successful adoption

• Risk Management & Governance — leading complex regulatory and governance programs that strengthen accountability and resilience

• Leadership & Team Development — coaching leaders and scaling high-performing teams to drive execution excellence

Career Highlights

Director, Strategic Corporate Projects & Regulatory Compliance – Aylo Software Development | 2024–2025

• Promoted in 3 months to lead corporate project transformation

• Built team structures, processes, and tools for delivery excellence

• Aligned projects with business goals for measurable impact

Senior Director, Strategic Planning – The Salvation Army | 2022–2023

• Turned around large-scale programs across CRM, HCM, LMS, DXP, and Data Warehousing

• Managed a $70M budget with strong financial oversight

• Introduced Agile frameworks and smart tools to streamline delivery

Program Manager – RBC Capital Markets | 2022

• Revitalized the Fundamental Review of the Trading Book program

• Implemented Agile practices and optimized workflows with JIRA, Confluence, and SharePoint

• Built stakeholder alignment across diverse functions

Program Director & Delivery Lead, Digital Transformation – FSRA | 2020–2021

• Led regulatory digital transformation across processes, technology, and data

• Streamlined procurement and vendor selection; engaged Deloitte as system integrator

• Centralized legacy data to unlock efficiencies and opportunities

Program Director – BMO Capital Markets | 2018–2020

• Directed a $140M–$550M global Trade Floor transformation

• Introduced innovative workplace design, technology, and collaboration practices

• Executed global change management for adoption across Toronto, NYC, and London

Earlier Roles – Scotiabank, RBC, BMO, KPMG, St. Joseph’s Hospital (2009–2018)

• Program Director, Program Manager, and Senior Project Manager roles in risk, compliance, technology, and healthcare transformation

Education & Certificates

• AI Certification for Project Managers, Project Management Institute

• MBA, University of Phoenix (in progress)

• BA, University of Toronto

• Project Management Professional (PMP), University of Toronto

Core Expertise

• Problem-Solving & Decision-Making

• Business Acumen

• Risk Management & Governance

• Strategic Execution & Program Delivery

• Change Leadership & Transformation

• Leadership & Team Development

• Communication & Interpersonal Skills

• Adaptability & Collaboration

• Composure & Presence

• AI and Emerging Technologies